FAQ

What is your shipping policy?

We currently ship to anywhere within the mainland United Kingdom for a price of £5 per bottle.  If you would like to enquire about importing our products outside of the UK, please contact us, and we will get back to you as soon as possible.

What if my parcel is not delivered?

We understand from time to time that circumstances are beyond control, and sometimes our courier, APC, is not able to deliver your parcel while you are available at the delivery address.  If this happens, APC will leave a card which details of how to organise a redelivery or depot pick-up at your convenience.  If a card is not left at the premise, it is best to contact us so we can enquire with APC.  We recommend organising delivery to an address that you will be available at throughout the daytime such as a business address.

Do you do distillery tours?

We are currently located in two industrial units in Langley Park, just outside the city centre of Durham.  Due to our small operation and every aspect of our company being run from this limited space, we do not provide formal tours.  However, if you ever fancy buying a bottle and are in the area, we are able to sell direct from the distillery, and if we're able, we'll show you around if you would like!  If you are simply hoping to have a look around, please ring us before coming to make sure we'll be in, as sometimes we are out on deliveries or meetings!

How do I order wholesale?

If you would like to be a stockist of Durham Distillery Spirits, please fill our a Stockist Request Form by clicking the button below.