Terms & Conditions
Prices
All prices we quote are in GB Pounds, and include UK VAT and Excise Duty. If you are ordering from outside of the UK the exchange rate changes constantly and your card provider or paypal use their own exchange rate. We are not liable for fluctuations in the exchange rate or for charges that your card provider or paypal might levy on you. If you are ordering from outside the UK you may be liable for local taxed and excise duties. It is up to you to check this.
Delivery
We can send your order to your home or your place of work. Normally it takes 3 working days to deliver, and we calculate working days as Monday to Friday, not counting Bank Holidays. If you order after 12pm we will count the next day as the first working day for delivery.
Sometimes due to the high number of orders or at peak times such as Christmas it might take a little bit longer. If we are aware of delays we will try and email you. If you want to check on the progress of an order contact us on info@durhamdistillery.co.uk, however we do not track parcels when they have left us.
We accept no liability for goods required by a specific date which fail to arrive due to circumstance beyond our control. We will always do our best to fulfil your order as quickly as possible, but please allow plenty of time for time-critical items, especially at busy times like Christmas. We accept no liability if your delivery is delayed due to accidents, fire, flood, storms, other severe weather, acts of god, wars, riots, civil commotion, or malicious damage.
Product Information
We are only human, and sometimes there might be errors, typos or mistakes on the site, including product descriptions and pricing. We reserve the right to change or update information without prior notice, including after you have submitted your order. We apologise in advance if this causes you any inconvenience. We accept no liability arising from these errors
Exports
At the moment we only sell to the UK Mainland. We operate from offices in the UK, and as a consequence we operate under the laws of England and Wales. If you access our website and buy our products from other countries you are responsible for complying with your local laws.
You must be of the legal age to purchase alcohol to order from us. In the UK it is illegal for any person under the age of 18 to buy or attempt to buy alcohol. It is also illegal to buy alcohol on behalf of anyone under the age of 18. If you are outside the UK the legal age varies in different countries, and we suggest that you should check that you are not breaking the law before ordering from us. We are not responsible if you break the law.
Returns and Exchange
When you get your package please check carefully and notify us immediately if you have the wrong item, or if it has been damaged. If goods are damaged you should contact us straight away.
If you are unhappy your product for any reason please return it to us, unopened, within 7 days for a refund. All shipping back to us is paid by the customer, and we are unable to refund you for your postal fees.
If your delivery is returned to us because you have given an incomplete or incorrect delivery address we reserve the right to charge an additional delivery charge to re-send.
Data
We do hold data about the customers who buy from us, such as your name and address. We do not hold any financial information about you, or any credit card details. We will use your information to send you newsletters, offers and promotions, to understand our customer base through analysing buying patterns, and other such general marketing and promotional activities
Copyright
We have the copyright and the intellectual property rights on everything on this website. You can use this website for your own purposes, but you must not republish anything from this site without our consent.
About us
This website is owned and operated by Durham Distillers Ltd. Our company registration number is 1397969, and our VAT number is 409 0841 07. If you need to get in touch with us contact info@durhamdistillery.co.uk.